Welcome to Network Connect Surveys

Customer Satisfaction Results

The following graph shows average scores out of 10 for previous 20 customer satisfaction surveys. The data is 'live' data and forms part of Network Connect's ISO 9001 Quality Procedures. The last entry survey posted was on16/02/18. Full details are available on request.

Survey questions for each category

Did we correctly interpret your requirements and did our literature and presentation professionally represent Network Connect and its suppliers.
Project Management
Did the project management cover your requirements in detail and were communications carried out in a friendly informative & efficient manner. Was the support documentation easy to understand and well presented
Were the engineers helpful, was the work carried out in a tidy manner to your requirements with minimal disruption to your business. Were the engineers smart in appearance
Was the end user training carried out in a professional manner clearly explaining how your company can achieve the maximum benefit from your new system
Is Network Connect operating to the high standards which we stated we would operate to before order placement, are we professional and easy to do business with in terms of attitudes and efficiency.

  • Brilliant service, and got it working. Great!!!
    Adamson Construction Ltd
  • NCL provide a fast and efficient service.
    Air Liquide (Homecare) Ltd.
  • NCL are a reliable and efficient service provider.
    Alpha Controls Ltd.
  • Many thanks for your quick response and solution to our fibre optic link problem.
    Amalgamated Construction Ltd. (Barnsley)
  • Most helpful, clean & tidy. Happy to use again, especially as both make a good cuppa!!
    Amalgamated Construction Ltd. (Surrey)
  • Excellent training!
    Amanda Wyatt Ltd.
  • Fabulous Service
    Amanda Wyatt Ltd.
  • Very helpful. We appreciate all the help and advice.
    Aquinas College
  • Aaron was a great help last Friday and Network Connect have been professional at all times even when sorely tested!
    Aquinas College
  • Excellent professional manner - very helpful.
    Avtex Ltd.
  • Really helpful and friendly. You treat your customers like they are real people!
    Beattie McGuinness Bungay Ltd.
  • Great feedback from all training participants - thank you.
    Begbies Traynor Group Plc. (Birmingham)
  • Excellent service....again!
    Begbies Traynor Group Plc. (Brighton)
  • Great job, well done! :o)
    Begbies Traynor Group Plc. (Leeds)
  • Training completed in the usual, fantastic way. Users are very happy. Thank you!
    Begbies Traynor Group Plc. (Manchester)
  • Aaron has been brilliant. Thank you.
    Blue Orchid (Manchester)
  • You have reliable, pleasant people and are a happy company.
    BPI Stretchfilms
  • You are very helpful. I love using the customer support website.
    Bradford Cylinders Ltd.
  • Top job!
    Bradley Green Community Primary School
  • Just wanted to drop you a e-mail to thank you for organising the training, Kim was excellent, really good demonstration and everyone who has a PCS570G has now received the training, even had a few people on holiday come in especially for it which was quite nice really.
    C-TEC (Computionics Limited)
  • Excellent as always
    C-TEC (Computionics Limited)
  • Very happy with the service you provide.
    Camperlands Ltd
  • Worked in cramped hot conditions with no problems. Excellent job.
    Contour Housing Group Ltd. (Manchester)
  • The new customer site is a massive improvement and has a Windows 7 feel about it.
    Disley Tissue Ltd.
  • Aaron did a wonderful job, we are very pleased with the work completed.
    Dupre Minerals Ltd.
  • Good job
    Fairbanks Environmental Ltd.
  • Excellent, stress free training.
    Frederic Robinson Ltd (Stockport)
  • Excellent Service
    Frederic Robinson Ltd (Stockport)
  • Nice to deal with someone who knows exactly what they are doing. Pleasure to deal with him.
    Fretwell-Downing Hospitality Ltd.
  • Thanks to Ian for his perseverance and professionalism. Much appreciated.
    HGA Creative (Preston)
  • All works completed to an excellent standard.
    Hyde Community College (BSF)
  • Your Engineer was very knowledgeable, quick & efficient.
    J & N Herz Ltd.
  • I have been getting great service from Chris and thank you for all your support on our account. If I need anything, I know you can help and always get a speedy response.
    Jane Lewis Health and Social Care (Chester)
  • Hi Ryan, just wanted to thank you for the help last night. Chris was very helpful especially as it was 9pm when I phoned him at home. Engineers are rare who have that commitment and please thank him again for me.
    JMW Solicitors (Manchester)
  • The new website is great.
    JMW Solicitors (Manchester)
  • Service is bang on
    Kingstone School
  • All round professional outfit
    Kruger Inc. (Ashburton House)
  • You are so thorough there at Network Connect and we do appreciate all the time you have taken testing the iPhone application
    Martian Engineering Ltd.
  • Excellent support & flexible in difficult surroundings. Thank you.
    New Charter Academy (BSF)
  • Many thanks. Effort and interface with School was excellent.
    New Charter Academy (BSF)
  • Fantastic!
    Perfect Associates Ltd.
  • Fantastic!!
    Perfect Associates Ltd.
  • Great!
    Perfect Associates Ltd.
  • Happy with the service you provide.
    PRS Office Furniture Ltd.
  • Thanks very much for your help. Very professional and helpful Engineer. Top bloke!
    Ricoh UK Limited
  • Excellent as usual!
    Ricoh UK Limited
  • Aaron is wonderful
    Ringwood Hall Hotel
  • Services are very good and would absolutely recommend you. Always there for us.
    Sabre Holdings (UK Ltd
  • Happy with the service
    SAT Business Travel
  • Thanks, the training went well and Kim was extremely helpful.
    Southfield Primary School
  • Clean, efficient & very tidy. Nice person!
    Tameside MBC
  • Our service is fantastic and. Love how you deal with us on a more personal level.
    The Incredibly Smart Company Ltd.
  • Thank you for your quick response and resolution to our problem - highlighting again the fact that your company is on the ball.
    United Springs Ltd.
  • Superstar support as always!
    White Bridge College (BSF)
  • Excellent training, everybody enjoyed.
    Yokogawa UK Ltd. (Runcorn)